Verification Problems
Stake Verification Rejected: Common Document Problems and Next Steps
Check common reasons a verification document may be rejected and review safe next steps before submitting again.
Direct answer
A rejected submission usually means that the document or information could not be accepted in its current form. Read the exact message in your account, identify the requested correction, and use only genuine documents belonging to the account owner.
Common problems to check
| Possible issue | What to check |
|---|---|
| Blurry image | Focus, lighting, and readable details |
| Cropped document | All edges and required pages are visible |
| Expired ID | Expiry date and current document validity |
| Name mismatch | Exact legal name and personal details |
| Address mismatch | Current address and consistent formatting |
| Edited file | Use the original unaltered document |
| Unsupported document | Check the instructions displayed in the account |
Simple decision path
- Was a specific reason shown? Follow that instruction first.
- Is the document readable and complete? Retake or export it clearly without editing the contents.
- Do the details match the account? Check spelling, dates, and address formatting.
- Is the document current and supported? Review the account's requested document category.
- Still unclear? Ask official support what category or correction is required.
Before trying again
- Use the original document or official PDF.
- Make sure the account owner is named on the document.
- Keep all required pages and edges visible.
- Avoid glare, blur, shadows, or compressed screenshots.
- Check the proof-of-address guide when the issue concerns an address document.
- Review selfie and liveness guidance when a facial check is requested.
What not to do
Do not alter files, create replacement bills, use another person's identity, buy documents, pay for guaranteed approval, or post private screenshots publicly. A community member cannot override an official decision.
When to contact official support
Contact official support when the reason is unclear, the document category appears unavailable, or the account continues to reject a document that matches the stated instructions. Describe the issue without sending private files to unofficial contacts.
Community and safety
Use Telegram, Discord, or the forum safely for general educational discussion only. Read our verification scam warning guide before responding to private messages.