Troubleshooting

Stake Verification Problems: Delays, Rejections and Fixes

Verification problems are stressful because users often discover them when they want to withdraw, update account details, or complete an additional review. The best way to fix a problem is to identify the exact reason instead of guessing and uploading more files.

Problem: document rejected

A rejection usually means the file did not satisfy the request. Check the basics first: document type, expiry date, name match, address match, file quality, full-page visibility, and whether screenshots are accepted.

Problem: proof of address mismatch

If your profile address does not match the document, the review may pause. Do not edit the document. Instead, correct your profile through official options if allowed, or provide a legitimate document that matches where you live.

Problem: payment ownership question

Payment review can happen when deposits, withdrawals, wallets, cards, or bank accounts need ownership confirmation. Keep records organized and only use payment methods that belong to you.

Problem: review takes longer than expected

Manual reviews can take longer when support volume is high, documents are unclear, or additional checks are needed. Contact support with a concise message: state the issue, list what you uploaded, and ask what specific requirement is still missing.

Problem: account access concern

If you suspect unauthorized access, change your password, secure your email, enable 2FA, and contact official support. Do not rely on strangers offering recovery services.

Fix-first checklist

Read the rejection reason carefully.
Compare the exact request to the exact document.
Replace blurry or cropped files.
Use documents in your own name.
Keep explanations short and factual.
Avoid repeated uploads of the same rejected file.
Never use fake, edited, borrowed, or purchased documents.

Need guidance?

Use the Telegram support link on this website if you want help understanding the checklist before your next upload.