KYC
Stake Proof of Address Guide 2026
Proof of address is one of the most common reasons a verification review slows down. The user may have a valid ID, a working payment method, and a real account, but the address document still fails because it is cropped, outdated, incomplete, or inconsistent with the account profile.
This guide explains how to prepare proof of address safely and legitimately. It does not encourage edited documents, fake documents, account sharing, or buying verified accounts.
What proof of address is trying to confirm
Proof of address helps confirm that the account owner lives at the residential address shown on the account. It can also support country eligibility, tax and compliance requirements, payment review, and responsible gambling controls.
A good proof-of-address document usually shows:
- Your full legal name
- Your complete residential address
- The issuer or company name
- A recent issue date
- The full page or statement
- Clear text with no blur or glare
Documents that often work better
The strongest documents tend to be official records or recurring statements. Examples may include bank statements, utility bills, government letters, tax documents, insurance statements, or official residence letters. The best option depends on your country and on the instructions shown in the verification request.
Bank statements often work well because they usually include the full name, address, date, and issuer. Utility bills can also work well if they are recent and in the account owner’s name. Mobile phone bills, screenshots, shipping labels, casual mail, or documents in another person’s name are more likely to create questions.
Common rejection reasons
Most rejections are not complicated. They usually happen because the document is old, does not show the full address, shows a different name, is cropped, is a screenshot of an app without enough issuer detail, or has been edited. Some users also upload proof of payment instead of proof of address, which does not answer the request.
Before uploading again, compare your file to the exact request. If the request says “proof of address,” a photo ID may not be enough. If it asks for a recent document, an old statement may not be enough.
How to prepare a clean file
Use a clear PDF or high-quality photo. Make sure all corners are visible. Do not cover the name, address, issuer, or date. If you need to hide unrelated financial details, only do so if the instructions allow it, and never hide the information that proves address ownership.
Use the same spelling and address format as your account profile where possible. If your document uses abbreviations, apartment numbers, or local formatting, keep your explanation simple and consistent when contacting support.
What to do if it keeps failing
If proof of address keeps failing, do not keep uploading random files. Slow down and identify the pattern. Is the date too old? Is the name different? Is the address incomplete? Is the document a screenshot instead of a statement? Is the file compressed or blurry?
If you need a second look at the checklist, contact the guide service through the Telegram link in the header or footer. Guidance should help you understand what the request is asking for, not fabricate or alter documents.